Refund Policy

At OGPocketmonster, we take pride in providing quality products and great service. We want you to be happy with your order! Please read our refund policy below to understand how we handle returns, refunds, and exchanges.

 

All Sales Are Final

Due to the collectible nature of Pokémon cards, all sales are final. We do not offer refunds or exchanges for:

• Buyer’s remorse

• Cards purchased during live stream breaks or auctions

 

Damaged or Incorrect Orders

If your order arrives damaged or you received the wrong item, please contact us within 7 days of receiving your package. We’ll do our best to make it right.

To request a replacement or refund:

1. Email us at [your email address]

2. Include your order number, photos of the damaged/wrong item, and a short description

3. We’ll review and respond within 2 business days

Approved cases may be refunded to your original payment method or replaced with a similar item of equal value, based on availability.

 

Refund Exceptions

We may consider refund requests on a case-by-case basis for:

• Items lost in transit (with proof via tracking)

• Sealed products that are defective or arrive open